2007, апрель — 2008, октябрь, 1 год 6 мес
Training manager
Hotel Sovietsky
Workshops and lectures for managers and employees alike in groups for up to 50 people. Introduction of training for staff on a permanent basis. Development and implementation of functioning and service standards. Selection of critical points. Carrying out corporate culture building workshops. Mini-training technique for junior and middle management. Information flow system’s implementation.
2002, апрель — 2007, апрель, 5 лет
Night manager
В той же компании: Hotel Sovietsky
Manage and control performance of all employees during night time. Train new associates. Reservations, Check in, check out, night audit, cashiering. Construct, process and print reports for heads of departments. Handling guest complaints. Perform team work trough coordination and cooperation with front office employees and other departments.
2000, июль — 2002, апрель, 1 год 9 мес
Sinior Receptionist
Hotel "Novotel Airport"
Reservations, Check in, check out, night audit, cashiering. Process and print reports for heads of departments. Handling guest complaints. Transit passengers accommodation. Perform team work trough coordination and cooperation with front office employees and other departments.
1999, июль — 2000, июнь, 11 мес
Receptionist
Hotel "Sofitel-Iris"
Reservations, Check in, check out, night audit, cashiering. Process and print reports for heads of departments. Handling guest complaints.
Курсы переподготовки
Freeman Group (Dallas TX.)
Курсы переподготовки
Freeman Group (Dallas TX.)
Высшее образование (специалист)
Russian International Academy for Tourism
Владение языками
Английский - продвинутый
Водительские права
Личный автомобиль есть
Семейное положение
Замужем , Дети есть
О себе
Careful‚ punctual‚ courteous‚ stress-resistant‚ have the organizational abilities‚ quick-minded. Have no bad habits.
id резюме: 7103779,
обновлено 06-10-2009 18:27:50