Расширенный поиск

47 лет, мужчина

Москва

Щелковская

Гражданство: Россия

Желаемая должность и зарплата
Sales manager
40 000 руб.
График, место работы
Полный рабочий день. Ищу работу в городе: Москва .
Стаж в желаемой должности
1 год
Профессиональные навыки
Seven years of practical experience;
Supervised more than 10 hotel employees;
Absolute understanding about hotels business;
Beyond compare in guest relations abilities particularly in generating friendliness and finding solution to requirements and concern;
Constructive and cheerful approach to member of staff and guest criticism;
Had to perform the duty of the administration of the hotel in absence or non attendance of General Manager;
Form work timetable as per necessity;
Interacted with the customers and answered their doubts and grievances;
Основное образование
Высшее , РЭА им. Г. В. Плеханова , 2000
 
Опыт работы

2008, ноябрь — продолжаю работать, 8 лет

Room service supervisor

Barvikha Hotel & Spa

• organize Room Service work;
• to assist in ensuring the smooth and efficient running of Room service;
• to train a new staff;
• to render assistance in providing necessary information to our visitors;
• to develop Room Service department;
• to create and organize work of Mini-bar service (automatic system);

 

2008, август — 2008, ноябрь, 3 мес

Restaurant supervisor

“Aerostar” Hotel

Organize restaurant work;
Train new staff;
Form work rote;
Preparation of restaurant to serve dinner/banquet;
Meet up and welcome customers with warmth;
Managed restaurant employees and table reservation;
Supervised daily menu and changes in menu;
Introduced work processes that improve work efficiency;
Introduce small programs for employee motivations;

 

2006, июнь — 2007, сентябрь, 1 год 3 мес

Room service manager

“Holiday Inn Sokolniki” Hotel

I was a member of opening team
Create and organize work of Mini-bar (automatic system) & Room service;
Recruit new staff;
Train new staff;
Form work rote;
Assist in ensuring the smooth and efficient running of Room service;
Render assistance in providing necessary information to our visitors;
Organize all assigned functions and complete preparation work in accordance to departmental standards;
Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards;
Monitor and maintain cleanliness and working condition of departmental equipment, supplies and work areas;
Plan, organize and monitor the set-up, service and breakdown;
Assist Room Service and Mini Bar Staff with their job functions to ensure optimum service to guests;
Coordinating and supervising the preparation, presentation and service of food and drinks to ensure the highest quality at all times;
Supervising and coordinating pricing and preparation of menus;
Make decisions and solve problems concerning menus and staff;
Lead and direct supervisors and follow up with progressive disciplinary methods when needed;
Motivate staff and maintain a cohesive team;
Building up and maintaining relationships to staff, and representatives from others outlets;
Responsible for forecasting and scheduling;
Maximize revenue and guest satisfaction by demonstrating professional selling skills;
Develop Room Service department;
In the absence of the Food and Beverage Manager, take the responsibility for the F&B Department ;
Participates in preparation of hotel’s strategic plan, marketing plan and goals program;

 

2005, февраль — 2006, июнь, 1 год 4 мес

Room service Assistant manager

“Holiday Inn Lesnaya” Hotel.

I was a member of opening team
Create and organize work of Mini-bar (automatic system) & Room service;
Recruit new staff;
Train new staff;
Form work rote;
Lounge room service;
Handle telephone calls;
Put guest order in computer;
Serve guests with beverage and food in the room;
Close guest checks;
Responsible for forecasting and scheduling;
Maximize revenue and guest satisfaction by demonstrating professional selling skills;

 
Основное образование
2000 г.в.

Высшее образование (специалист)

РЭА им. Г. В. Плеханова

Экономист-менеджер
 
Дополнительное образование

2010 г.в.

Курсы, повышение квалификации

English school

Языковые курсы, Study&Job

 

Владение языками

Английский - продвинутый

Испанский - начальный

Русский (родной)

 
Подробнее о себе

Деловые качества

Purposeful, industrious, energetic, disciplined, communicative and result-oriented, excellent communication skills, strong leadership skills.

Водительские права

Категория B

Личный автомобиль есть

Семейное положение

Холост

О себе

Well qualified Manager with knowledge in routine administration of hotel and the employees with commercial liability for development‚ arranging and conducting all hotel jobs‚ together with front office communication and all over maintenance.