65 000 руб.
Communication skills - verbal and written communicates effectively with customers and colleagues.
Typing skills - ability to type with speed and accuracy.
Language skills -mastery of the English language both verbal and written.
2006, декабрь — продолжаю работать, 17 лет
Support domestic tracing coordinator
TNT Express WorldWide
-To provide an exceptional customer experience, proactively and reactively, across multiple communication channels, in dealing with potential and actual problem shipments
-Organisational managment of subcontractors
-To coordinate delivery from door to door
-Responsibility for customer satisfaction, loyalty and retention
-To proactively check for any potential or actual shipment failures, both import and export
-Proactively investigates potential service failures and liaises with other departments and subcontractors
-To understand customer needs in order to recommend appropriate solutions.
-To communicate with internal and external clients
Высшее образование (специалист)
Moscow Humanitarian University
Владение языками
Английский - продвинутый
Водительские права
Личный автомобиль есть
Семейное положение
Не замужем , Детей нет
О себе
• analytical thinking<br />• hard-working<br />• responsible<br />• empathy<br />• punctual<br />• easy trainee<br />• enterprisin<br />• stress Resistance<br />• teamwork
id резюме: 8741716,
обновлено 01-12-2009 22:26:13