CTO (CIO)

JSC «Infotecs Internet Trust»

Creation of technical department (branch network).
Creation of integrated technical support service.
Deployment of territorial distributed contact center (based on Cisco technology).
Design of Company’s technological development strategy.
Scheduling of department’s activities.
Creation of budget estimates and investments in Company’s development process. Control of budget execution.
Supervision of Company’s material and technological resources.
Supervision of maintaining the quality of the projects performed.
Supervision of reports proper execution.
Organization of technical department’s units interaction (technical support department, development department, information technology department, certificate authority department).
Implementation of ITIL.
Formalized requirements design and CRM system (Sage) integration into Company’s business processes.
Organization of employees professional development process.
Negotiation with partners and vendors.
Project management with Russian and foreign partners.
Partner network support and development.
Organization and supervision of tenders for software and hardware supply.
Regulations design aimed at quality improvement of the services rendered. Company’s services cost reduction.
Development of the new services rendered by the Company.
Company presentation at conferences and seminars.
ACHIEVEMENTS
Department and branch network creation from scratch, CRМ system integration, launch and successful completion of major projects.
(~50 subordinates: application developers , system administrators, DB administrators, help-desk specialists, project managers

Leading IT Specialist (Assistant CIO)

«Integrated networks» Ltd. (Zebra Telecom)

Department management.
Participation in IT department budget estimates.
Cooperation with service providers and hardware vendors.
Deployment of territorial distributed contact center based on VoIP (Genesys 7.2).
Adjustment and support of contact center based on VoIP Genesys 7.2 (H.323 и SIP).
Participation in CRM system development.
Software modules development for the contact center functioning improvement.
Development and implementation of schemes of information input, processing, storage, output , and control.
Employees consulting on how to install, adjust, exploit Genesys products.
Technical documentation development.
ACHIEVEMENTS
Creation of territory distributed outsourcing contact center, IT department creation from scratch.
(~10 subordinates: application developers , system administrators, DB administrators, system engineers)

Leading IT Specialist (Assistant Contact Center Director)

«MTU-Intel»

Development of contact center network infrastructure.
Creation of VoIP contact center based on Genesys platform.
Participation in contact center budget estimates.
Deployment and administration of the network based on Microsoft platform MS Windows 2003 Server, MS Exchange 2003, MS ISA 2000, MS SQL 2000, software administration Genesys 7.0 (Sun Solaris).
Network active equipment administration (Cisco 35xx, 37xx, 54xx).
Organization of local network security (group policy management, access rights distribution, access audit, anti-virus protection, etc.).
Organization of all network nodes backup copy, as well as user data backup copy.
Diagnostics and technical support of server and network active equipment.
Cooperation with service providers and hardware vendors.
ACHIEVEMENTS
Creation of large-scale contact center.
(~5 subordinates: application developers , system administrators, DB administrator)

System administrator

«R&K» Ltd.

Deployment and administration of the network based on Microsoft platform: MS Windows 2003 Server, MS Exchange 2003, MS ISA 2000, MS SQL 2000.
Organization of local network security (group policy management, access rights distribution, access audit, anti-virus protection, etc.).
Organization of all network nodes backup copy, as well as user data backup copy.
Diagnostics and technical support of server and network active equipment.
Cooperation with service providers and hardware vendors.

Developer

«Trade system» Ltd.

Software development for retail network trade company.
Software support on-site, support of remote trade grounds.