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резюме (IT Manager/CIO)

31 год, мужчина

Соискатель скрыл свои контакты

Москва

Гражданство: Россия

Желаемая должность и зарплата
IT Manager/CIO
2 500 $
График, место работы
Ищу работу в городе: Москва . Командировки возможны.
Стаж в желаемой должности
5 лет
Профессиональные навыки
- Excellent understanding of business needs and values;
- Excellent management skills;
- Strong leadership qualities;
- Able to work under pressure as a team leader\member or on a stand-alone position in fast-paced and highly
  demanding environments;
- Result driven and quality oriented;
- Excellent problem-solving skills;
- Strong analytical skills
- Excellent oral\written communication skills‚ thus being highly effective in big‚ multinational and multicultural
  environments;
- Good understanding of time-value;
- Ability to complete challenging projects within designated budget‚ scope and time.
 
- Knowledge of ITIL\ITSM methodology;
- Knowledge of PMBOK methodology;
- Knowledge of SLA principles;
- Knowledge of client relations management principles;
- Profound understanding of business processes;
- Excellent understanding of service-desk organization principles;
- Good knowledge of Agile\SCRUM methodology;
 
- Excellent knowledge of MS Windows Server 2003‚ 2008 environment (AD‚ GP‚ DNS‚ DHCP‚ WSUS‚ File
  system‚ Security);
- Good knowledge of MS ISA (gateway‚ proxy‚ firewall);
- Good knowledge of MS Exchange;
- Good knowledge of MS Sharepoint server (back-end/front-end);
- Good knowledge of virtualization tools;
- Good knowledge of commercial as well as freeware security software;
- Excellent knowledge of MS‚ Apple and Linux desktop software;
- Good knowledge of IBM Lotus software;
- Good knowledge of Adobe color processing software;
- Good knowledge of open source and free web-based software market situation and solutions‚ aimed to
  optimize IT expenses (Help-desk‚ doc-flow‚ CRM‚ office‚ network and color processing software);
- Excellent knowledge of Dell server platforms;
- Good knowledge of Dell backup hardware (tape);
- Good knowledge of network equipment (Nortel VPN‚ switches and hubs‚ Cisco Airport AP);
- Excellent knowledge of IBM‚ HP‚ Dell‚ Apple desktop and laptop hardware;
- Good knowledge of office phone\fax‚ printing equipment;
- Knowledge in analog and digital telephony and open-source VoIP telephony;
 
- Pro-active and positive personality;
- Self-motivated and self-assessing;
- Excellent research and information gathering skills;
- Extremely quick learner and always open to everything new;
Основное образование
Высшее , Lomonov Moscow state University , 2007
 
Опыт работы

2009, сентябрь — продолжаю работать, 7 лет

Head of IT department

New Economic School (Rossiyskaya Ekonomicheskaya Shkola)

- Managed corporate informational policy;
- Managed business processes and service levels within IT department;
- Managed financial policy and budgeting activities within IT dept;
- Managed procurement policy within IT department;
- Managed workflow within IT dept;
- Managed a team of software developers;
- Managed full range of HR activities within IT dept;
- Continuously optimized IT costs by migrating services to open-source and freeware solutions where possible with minimal impact on end-user community;
- Managed a team of 5 to 7 specialists;
- Converted IT department from re-active division to pro-active business oriented company unit;
- Restructured workflow to represent two separate streams: IT systems support and software development;
- Developed and implemented new informational policy;
- Designed, formalized and put to production a set of business processes and procedures that represented all activities within IT dept;
- Recruited and coached new employees;
- Designed a full set of department regulatory documentation (reglaments,instructions);
- Adapted KPI methodology to assess the employees;
- Designed a set of regular reports for higher management;
- Designed, implemented new services and marketed them to end-user community;
- Implemented live video streaming for all open events (NES TV channel);
- Implemented new socializing platform (NES forum) to facilitate interaction between students, staff and faculty;
- Enriched NES representation in social networks (LinkedIn, Facebook,etc.), providing NES Alumni dept with new ways of interaction with alumni groups;
- Designed and implemented ITILE based automated service-desk system;
- Initiated the project to implement CRM (as a process and software solution);
- Initiated, supervised and successfully completed project on automation of library catalog;
- Managed a team of software developers, supervising the process, setting goals and milestones, gathering feedback from end-user community;
- Implemented bug-tracking and trouble-ticket system;
- Represented NES during different public events, marketing IT services and infrastructure to potential students and partners;
- Successfully developed new partnerships with different vendors (obtained Educational status with Google, obtained free Konsultant+ system, developed distribution of math courses by Open University
www.intuit.ru, etc.)
- Developed successful relationship with Skolkovo School of Management on the level of IT departments;
- Developed relationships with Russian media market key players and invited them to give open lectures, seminars and motivation talks;
- Awarded an honorable diploma for valuable contribution to New Economic School strategic development.

 

2008, октябрь — 2009, апрель, 6 мес

IT Manager

Alcan Food Packaging Europe (Moscow division)

- Managed company’s IT infrastructure from active network gear to business processes;
- Participated in drafting and compilation of IT annual budget on international level;
- Managed IT budgeting activities within Russian division IT dept;
- Continuously optimized IT costs, expenses and risks;
- Analyzed the company's needs in hardware workstations, server platforms, network equipment, printers);
- Executed controlling of IT hardware and software assets procurement;
- Supervised outsourcing companies, controlled SLA terms compliance;
- Participated in development and successful implementation of SAP Segregation of Duties security policy;
- Processed requests from SAP end-user community and served as 1st line of support;
- Set tasks and milestones for SAP developers community;
- Successfully managed server platforms (MS Server 2003, AD, DNS,
Symantec AV,Symantec BackUp Exec, Lotus Domino, shared folders and printers);
- Managed network (TCP-IP, VPN, IPSec tunneling, Wi-Fi AP, switches and hubs);
- Managed video surveillance system;
- Worked as a part of multinational and cross-cultural team, ensuring highest quality of IT support and services in a challenging and highly demanding environment;
- Formalized business processes within IT dept in compliance with ITIL principles;
- Successfully implemented IT inventory;
- Successfully developed relationships with new vendors;
- Initiated, planned and carried out different projects on continuous improvement of IT infrastructure;
- Improved incident, demand, change and release management, review and rebuild the flow of these processes;
- Successfully completed a series of research projects aimed to improve quality of internal IT services and operations;
- Identified and analyzed internal training & development needs in close cooperation with heads of departments, developing and carrying out training programs for end-user community;

 

2007, октябрь — 2008, октябрь, 1 год

Senior IT systems administrator

Danya Cebus LLC. (Moscow division)

- Provided full local technical support for 100-150 users;
- Provided full local technical support for 100-150 users;
- Provided full long-distance technical support for 100-150 users;
- Managed a network of 8 servers and 150 desktops\nettops\laptops;
- Managed server platforms based on MS Win2003 (AD, DNS, DHCP, Backup (Symantec Backup Exec), Antivirus (Symantec Norton AV), MS ISA 2004, MS Exchange 2007, file and print-servers);
- Managed a full range of portable devices (Symbian OS and Win based smartphones, Blackberries and iPhones) ensured connectivity and synchronization with the company servers;
- Managed a number of network printers;
- Managed company's IT inventory, optimizing expenses and risks;
- Procured hardware and software assets, handling installation and configuration afterwards;
- Communicated with HP,DELL and IBM help-desks resolving global problems and increasing quality of IT-support;
- Implemented automated open-source Helpdesk ITILE based system (OTRS),optimizing expenses of IT annual budget (~$10K);
- Participated in installation and roll-out of “Priority” ERP system as a part of multicultural and multinational team of technicians;

 

2006, май — 2007, май, 1 год

IT Sysytems administrator

Company alliance “Ruspromaudit”

- Provided full local IT support for 50-55 users in a very fast-paced and stressful environment;
- Managed a network of 80+ desktops/laptops, 3 servers and 5 wireless APs;
- Managed a full range of portable devices (Symbian OS and Win based smartphones), ensured connectivity and synchronization with the company servers;
- Managed 3 servers in MS Win2000 and MS Win2003 (AD, DNS, DHCP,Backup(Acronis), Anti-virus (Symantec Norton AV);
- Managed MS ISA Server 2004 as a gateway to internet;
- Managed MS Exchange 2003 (approximately 150 mailboxes, 1 storage, 1 group) and solved mail routing issues;
- Managed file and print-servers;
- Developed and implemented strict access control policy;
- Managed IP - Telephony (Infratel CommServer, 85 users, backup, integration with MS Exchange);
- Managed “1C” financial DB;
- Analyzed the company need in hardware and software solutions, developed successful contacts with multiple vendors ensuring optimization of installation expenses and risks;
- Managed conflict situations on a daily basis;
Successfully organized setup of new offices in Stavropol and St.- Petersburg within pre-approved budget and scope of work:
- Designed local networks and infrastructures;
- Searched for suitable subcontractors;
- Developed successful contacts with local vendors and ISPs;
- Handled contracts and technical documentation issues;
- Procured necessary hardware solutions;
- Procured, installed and configured necessary software solutions;
- Developed license management policy for both offices;
- Configured VPN channels and ensured their 24/7/365 performance later on;
- Organized different training programs for end-user community;

 

2005, март — 2006, май, 1 год 2 мес

IT technician

OJSC Unified Energy Systems of Russia (RAO EES Rossii) Department of Calculation and Statistics

- Technical support for 50/80 long distance and local users;
- Successfully managed a network of 1 server and 30 desktops (DNS, DHCP, file and print-server);
- Organized multiple training programs for end-user community;
- Analyzed dept. needs of hardware, prepared purchasing documentation and
communicated with vendors service units in case of warranty issues;
- Analyzed department needs of software and prepared procurement documentation;
- Carried out installations of complex server-based software products as a
team member or on a stand-alone position;
- Participated in installation and roll-out of HP Open View Service-Desk system;
- Played an active role in a numerous research assignments;

 

2003, март — 2005, март, 2 года

IT technician

CJSC "Agrokhim"

- Managed a network of desktop PCs on 24\7 basis;
- Gathered and optimized large quantities of unstructured information on ecological issues;
- Maintained consistency and production rate of database based on FoxPRO engine;
- Generated reports for customers on-site and on long-distance requests;
- Maintained consistent level of long-distance customer support over the phone;

 
Основное образование
г.в.

Второе высшее

Moscow Aviation University

Economics
 
2007 г.в.

Высшее образование (специалист)

Lomonov Moscow state University

Mathematician programmer
 
Дополнительное образование

2010 г.в.

Курсы, повышение квалификации

EXIN

, ITIL Foundations

 

2010 г.в.

New Economic School, PriceWaterhouseCoopers

Mark Hannye (PWC, Partner) “Business ethics”, “Business ethics”

 

2010 г.в.

New Economic School

Mark Nuchols (Georgetown University) “Corporate law”, “Corporate law”

 

2010 г.в.

New Economic School, PriceWaterhouseCoopers

"Applied Mergers and Aquisitions", Applied Mergers and Aquisitions

 

2009 г.в.

New Economic School

Igor Kouzin (CEO Delta Bank) “Art and Science of execution” training., “Art and Science of execution”

 

Владение языками

Английский - свободное владение

Французский - продвинутый

Немецкий - средний

 
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Семейное положение

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