Training manager

Hotel Sovietsky

Workshops and lectures for managers and employees alike in groups for up to 50 people. Introduction of training for staff on a permanent basis. Development and implementation of functioning and service standards. Selection of critical points. Carrying out corporate culture building workshops. Mini-training technique for junior and middle management. Information flow system’s implementation.

Night manager

В той же компании: Hotel Sovietsky

Manage and control performance of all employees during night time. Train new associates. Reservations, Check in, check out, night audit, cashiering. Construct, process and print reports for heads of departments. Handling guest complaints. Perform team work trough coordination and cooperation with front office employees and other departments.

Sinior Receptionist

Hotel "Novotel Airport"

Reservations, Check in, check out, night audit, cashiering. Process and print reports for heads of departments. Handling guest complaints. Transit passengers accommodation. Perform team work trough coordination and cooperation with front office employees and other departments.

Receptionist

Hotel "Sofitel-Iris"

Reservations, Check in, check out, night audit, cashiering. Process and print reports for heads of departments. Handling guest complaints.