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30 лет, женщина

Нижний Новгород

Гражданство: Россия

Желаемая должность и зарплата
Engineer in telecommunication and VoIP
40 000 руб.
График, место работы
Ищу работу в городе: Москва , Санкт-Петербург . Командировки возможны.
Стаж в желаемой должности
1 год
Профессиональные навыки
My experience includes more than 2 years technical and analytical support to worldwide users in telecommunication and VoIP. My deep knowledge and high communication skills are proved by more than 60 successful telephone trainings and 4 online trainings, highly appreciated by clients and sales department.

Skills:
- knowledge of Telephony, Voice Communications, and VoIP (SIP / H.323, SS7)
- knowledge of TCP/IP, UDP, RTP, network troubleshooting tools
- administrative skills of Linux
- basic knowledge of MySQL and Oracle
Основное образование
Высшее , State University of Nizhny Novgorod , 2008
 
Опыт работы

2007, октябрь — продолжаю работать, 9 лет

Technical Support Engineer

Mera-Systems

- complex technical support for VoIP switching platforms produced by Mera Systems;
- software installation and updates;
- analysis and resolution of technical issues pertaining to network or software related problem;
- escalation issues as needed and maintaining communication with customers and development department;
- collaboration with customers, analyze and convert system requirements into detailed system design and technical specifications;
- preparation and coaching of individual and group trainings (phone trainings, 4 online trainings in Brazil and Argentina).

 

2006, сентябрь — 2007, апрель, 7 мес

Technical Support Engineer

Transset

- technical support for Oracle applications components;
- software installation, update and troubleshooting;
- administration and monitoring of Unix based servers;
- customer consultation, resolution of configuration problems.

 
Основное образование
2008 г.в.

Высшее образование (специалист)

State University of Nizhny Novgorod

Radiophisical department, Specialist Degree in Computer Science
 

Владение языками

Английский - свободное владение

Французский - средний

 
Подробнее о себе

О себе

  • Knowledge of Telephony‚ Voice Communications‚ and VoIP (SIP / H.323‚ SS7)
  • Knowledge of TCP/IP‚ UDP‚ RTP‚ network troubleshooting tools
  • Administrative skills of Linux
  • Basic knowledge of MySQL and Oracle