2007, май — продолжаю работать, 9 лет
Ricoh CIS, Ltd
Company "Ricoh" - the Japanese manufacturer of office equipment (the copy machines, printers, multi functional product) and photo-cameras.
- Development, the organization and audit of Service Centers "Ricoh" in territory of Russia. (at the moment there are 70 Authorized Service Centers)
- Work coordination, consultation and rendering of technical support to the regional service centers on techniques service "Ricoh".
- Development of SLA for each partner.
- Estimation of the partner activity in key indicators of quality, according to standards of Ricoh Company.
- Regular meetings with service partners and negotiations concerning service of office equipment, and also tracing of the processes connected with warranty and after-warranty service.
- Finding-out technical problems on products and informing technical experts for the operative decision of questions.
- The organization and planning technical trainings for service partners.
- The control of work of service «Hot line»
- Gathering the marketing information and the information on the installed devices, the information about competitors and requirements of customers to service.
- Preparation and working out of contracts on service with direct customers, and the control of their performance.
- The organization of process of installation and equipment service, support of repair service, change of configuration of the equipment of office systems by partners.
- The control of terms, conditions, budget, payment and pricing with partners concerning service.
- The control of performance of the plan on sales of spare parts to the service centers, and as the analysis of a condition of a warehouse of spare parts of the service centers.
- Support of sales department in tender deliveries.
- Tracing of level of satisfaction of customers.
- Increase of the Service Centers at territories of the Russian Federation.
- Developing system of distribution of the service documentation for the Service Centers.
- Working out of the program of awarding of engineers of the Service Centers.
- Increase of service contracts with direct customers (the international companies).
- Increase in a sales volume of spare parts through the Service Centers.
2006, июль — 2007, май, 10 мес
IT project manager
Art’s Group, ltd
The manager of the project of IT department of holding Art’s Group (a network of shops Mango, Jennyfer, Promod, Castro in territory of Russia)
- The organization of preparation for opening of shops in territory of Russia.
- Coordination of activity and maintenance of effective interaction of divisions of the company at all stages of building of shop.
- Realization of purchases trade and IT the equipment.
- Negotiating with contractors, management of the project of hardware of shops at all stages of its realization, work with adjacent divisions of the company.
- Contract design drawing up, planning, the control of terms.
- Management of service of technical specialists.
2005, январь — 2006, июнь, 1 год 5 мес
The head of the service centre
The head of the centre of maintenance service of POS "Pro-service"
SC "Pro-service" is the structure entering into group of companies "EUROSET".
- The organization of the service centre on repair and service of check-out techniques from the very beginning, receiving of the license, a package of resolving documents in supervising bodies.
- The conclusion of contracts with factories-manufacturers of POS equipments.
- Planning technical training for employee’s SC.
- Interaction with tax bodies in Volgograd, Astrakhan region (statement and removal from the techniques account).
- The control of work of a warehouse of spare parts, and support of optimum presence the spare parts.
- The organization of all processes of work of the service centre, management of team (6 persons), preparation of reports for the head office «Euroset».
Высшее образование (специалист)
Volgogradsky Architectural-Building Academy, Faculty of Economic and Management in building
, Business English
Английский - продвинутый
Личный автомобиль есть
Холост , Детей нет