2007, сентябрь — 2010, октябрь, 3 года 1 мес
Voice & Network Service Delivery Manager, IT - Global Technical Center, Russia
Japan Tobacco International Company Marketing & Sales, Russia
Highly qualified manager with 5 years of successful experience in big international companies, key strengths in communications and negotiations skills, looking for challenging position in Service manager preferably with international mobility.
- Managed service delivery between JTI Russia and supplier Orange. Established new communication processes resulted in 30% savings for IT services resources
- Introduced and led WAN/LAN/ IP telephony projects, following merge of JTI and Gallaher. Through effective negotiations with Gallaher staff reached substantial increase in number of users, quality of services, overall cost savings 25% as a result of fast agreed move to new IT service standards.
- Recruited and guided 5 persons in service management, eliminated fully previously existed numerous break ups in services
- Negotiated various discounts for services, from 30 to 400% due to thorough and timely controlling of every service process delivered by supplier. By building good relations with supplier managed to reduce delivery time almost 2 times.
2006, март — 2007, август, 1 год 5 мес
Orange Business Services (Equant)
- Initiated and realized cost reducing project controlling mobile users, resulted in $15ths saved monthly (30% of budget).
- Provide and support of telecommunication services on the customer's site.
- The Interaction with suppliers of equipment. To coordinate Help Desks and engineering department.
- Carry out feasibility study processes and to provide with new services for the client
2002, март — 2006, март, 4 года
Senior IT Engineer
Regional Information and Computing Centre of Pulkovo Airlines
Set up new customer management systems in 20 regional offices, resulted overall in 30% increased efficiency in tickets handling
Operating Systems: WinNT/2000/2003, FreeBSD/Linux SuSe/Linux Red Hat.
LAN - Cisco Catalyst - 29xx, 35xx; 45xx;65xx; 3COM Switches.
Высшее образование (специалист)
Higher education. Saint - Petersburg State University of Information Technologies, Mechanics and Optics (IFMO), Russia.
Английский - свободное владение
Личный автомобиль есть
Холост , Детей нет
Sports : Surfing‚ snowboard‚ swimming
Interests: travelling‚ medical healing‚ psychology