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38 лет, мужчина


Гражданство: Россия

Желаемая должность и зарплата
Service delivery manager, service manager, project manager
3 000 $
График, место работы
Ищу работу в городе: Москва . Командировки возможны.
Стаж в желаемой должности
5 лет
Профессиональные навыки
Self-starter, Leadership, analytical thinker
Openness and personal dynamics
Professional, business and people focused
Excellent negotiations skills, relationship building - facilitation
Ability to admit personal faults and learn from personal experience
Основное образование
Высшее , Higher education. Saint - Petersburg State University of Information Technologies, Mechanics and Optics (IFMO), Russia. , 2002
Опыт работы

2007, сентябрь — 2010, октябрь, 3 года 1 мес

Voice & Network Service Delivery Manager, IT - Global Technical Center, Russia

Japan Tobacco International Company Marketing & Sales, Russia

Highly qualified manager with 5 years of successful experience in big international companies, key strengths in communications and negotiations skills, looking for challenging position in Service manager preferably with international mobility.
- Managed service delivery between JTI Russia and supplier Orange. Established new communication processes resulted in 30% savings for IT services resources
- Introduced and led WAN/LAN/ IP telephony projects, following merge of JTI and Gallaher. Through effective negotiations with Gallaher staff reached substantial increase in number of users, quality of services, overall cost savings 25% as a result of fast agreed move to new IT service standards.
- Recruited and guided 5 persons in service management, eliminated fully previously existed numerous break ups in services
- Negotiated various discounts for services, from 30 to 400% due to thorough and timely controlling of every service process delivered by supplier. By building good relations with supplier managed to reduce delivery time almost 2 times.


2006, март — 2007, август, 1 год 5 мес

Service Manager

Orange Business Services (Equant)

- Initiated and realized cost reducing project controlling mobile users, resulted in $15ths saved monthly (30% of budget).
- Provide and support of telecommunication services on the customer's site.
- The Interaction with suppliers of equipment. To coordinate Help Desks and engineering department.
- Carry out feasibility study processes and to provide with new services for the client


2002, март — 2006, март, 4 года

Senior IT Engineer

Regional Information and Computing Centre of Pulkovo Airlines

Set up new customer management systems in 20 regional offices, resulted overall in 30% increased efficiency in tickets handling
Servers HP,SUN.
Operating Systems: WinNT/2000/2003, FreeBSD/Linux SuSe/Linux Red Hat.
Network administration
LAN - Cisco Catalyst - 29xx, 35xx; 45xx;65xx; 3COM Switches.
Phone systems
Panasonic, Samsung.

Основное образование
2002 г.в.

Высшее образование (специалист)

Higher education. Saint - Petersburg State University of Information Technologies, Mechanics and Optics (IFMO), Russia.

The facultie of Computer Technologies and Controlling Systems. Department of Computing Techniques

Владение языками

Английский - свободное владение

Подробнее о себе

Водительские права

Личный автомобиль есть

Семейное положение

Холост , Детей нет

О себе

Sports : Surfing‚ snowboard‚ swimming
Interests: travelling‚ medical healing‚ psychology