front office manager assistant

So Nice Boutique Suites, 4 stars (Cyprus, Ayia Napa)

Assist the Front Office Manager with the supervision of the front office staff, from maintaining proper cash control to guest service standards on a day-to-day basis
Attend to Guests’ enquiries, requests, complaints and compliments
Monitor departmental costs to ensure performance against budget
Ensure proper training and procedures are in place to ensure provision of quality services
Attend to crisis or emergency situations and perform service recovery
Record the details of events in Duty Manager Log Book and to take necessary actions
Supervises Reception personnel to ensure optimum occupancy and average room rate for purpose of maximizing revenue.
Monitors Front Office personnel to ensure guests receives warm attention and personal recognition.
Informs other operating departments, notably Housekeeping of all Front Office matters that concerns them.
The ability to display a high degree of professionalism and integrity as befitting a member of management.

F&B Office Secretary

Baltschug Kempinski, Moscow, Russia, 5 stars

coordinating of meetings schedule and F&B Service Manager activities and his deputy
all the papers of F&B Division translation
participation in the creation and translation of the menus and wine list
handling all the incoming information and communication with all departments
working with outsource companies
paper work with all the bonuses and service charge for all F&B employees ( total staff 170)
taking part in monthly meetings of F&B Department and other internal meetings ( taking minutes and handling the minutes to the participants within a week time ).
the Staff Party events organization