This role is a key front-line position in the onboarding technical support team for businesses clients of Paymentwall (small to large size online merchants). Specialists perform all routine and complex functions and handle exception processing as appropriate within guidelines defined by the local and global management team for the integration approval process. Specialists also help to support the integration of Paymentwall payment gateway by providing level 1 support. Communications with clients are mostly done in written form, with ocassional communications in oral form. In addition, specialists troubleshoot connectivity issues by following guidelines and by coordinating with internal teams.
- Handles integration approval tickets from business clients (merchants).
- Guides the customer through the onboarding process and keeps them informed on their status.
- Reviews and/or authors solutions / knowledge-based articles.
- Provides a thorough check of the technical integration for new accounts.
- Confirms integration objectives and specifications by testing new integrations; comparing integrations with established standards.
- Native Russian speaker.
- University bachelors or above required.
- Fluent in English.
- Background in HTML is an advantage.
- Knowledge of at least one procedural programming language is an advantage.
- Must demonstrate excellent customer orientation skills and problem solving /critical thinking skills.
- Can effectively communicate both in oral and written forms.
- Ability to multi-task as work on high profile and challenging projects evolve.
- Strong Client Service Skills.
- Competitive compensation depending on experience and skills.
- Financial stability.
- Individual career path.
- Paid vacation.
- Comfortable workplaces with the most up-to-date equipment.
- Convenient office location in the city center.
- High energy, international and innovative team.
- Annual assessments.
- Optional business trips.
- Corporate and social events.
Москва, м. Театральная, м. Площадь Революции, м. Охотный ряд