Технический писатель (Technical Writer)

Applicants are considered for both office work (Kaluga) or remote work.

 
As a Technical Writer at Fivetran you will:

• Review our REST API documentation and propose improvements for its organization.
• Develop tight feedback loops with engineering, support, and product teams.
• Working with product managers and engineers, create recipes for common REST API use cases.
• Review and revamp our logs documentation.
• Continuously improve our documentation.

Your Superpowers:

• Ability to write clear and concise technical documentation following our style guide.
• Great English business writing skills.
• Obsessive about getting the details correct.
• Experience working with globally-distributed teams.
• Ability to take initiative and be proactive in identifying problems and opportunities.
• Great collaboration skills.
• Can-do attitude.
• Basic understanding of computing concepts.
• Bonus points: experience writing API documentation.

Perks of working with us:

• Medical and Life Insurance.
• Professional development and training opportunities.
• English classes.
• Unlimited coffee, office snacks and frequent catered lunches.
• Company happy hours and fun team building activities.

 
Our docs are important because:

• They decrease support cases, freeing our team to focus attention on real problems.
• They educate prospects so they understand what they are actually buying.
• Through the release notes, they promote how fast Fivetran is improving and highlight all the work we are saving the customer from doing.

Own the creation, maintenance and expansion of the docs. Zealously protect accurate, concise, and consistent writing. Your success will result in a halving of support requests and reducing our support response time because they will be able to refer to your immaculate documentation. You join a small, collegial team of technical writers distributed among our global offices.